What if I never received a donation confirmation?

If you made a donation and weren't sure it went through because you never received a confirmation email, here's what to check:

  1. 1
    Think back to the donation flow and which page you stopped at.
  2. 2
    If you completed the full donation process, you should have landed on a thank-you page.
  3. 3
    If you stopped at a page that showed all of your donation details, that's the review page — you still need to click the Give button towards the bottom of the screen to complete the transaction.
  4. 4
    Once you click Give, a thank-you message will appear on screen, and you'll receive an email receipt confirming the donation went through.

Updated on: June 18, 2026